Missed a Payment? Here's What to Do at Bear Creek Self Storage

Understanding Overlocks

An overlock is an additional lock placed on a storage unit when a payment is missed. It's a standard procedure in the self-storage industry, and it's not meant to place blame. There are many reasons a payment might be missed, such as a lost check or an expired credit card.

Resolving Missed Payments

If you discover an overlock on your unit, follow these steps to resolve the issue:

1. Don't worry: We assume the best intentions and are here to help.
2. Contact us: Call our phone number listed on the website to speak with our team.
3. Make a payment: You can pay online through our secure payment portal.
4. Receive the code: Once your payment is processed, we'll provide you with the code to unlock the overlock.

Removing the Overlock

After you've made your payment and received the code:

1. Unlock the overlock using the provided code.
2. Remove the overlock from your unit.
3. Place the overlock in the lockbox located on the corner of the covered boat parking area.

Preventing Future Issues

To avoid missed payments in the future, consider the following tips:

• Set up automatic payments: Ensure your payments are made on time each month.
• Update your payment information: Keep your credit card and contact information up to date.
• Communicate with us: If you anticipate any issues with making a payment, let us know in advance.

Conclusion

At Bear Creek Self Storage in Cleveland, Oklahoma, we're committed to providing a friendly, professional, and reassuring experience for all our renters. If you ever miss a payment or encounter any issues, remember that we're here to help you every step of the way.